Privacy Policy

Protecting your personal details on our website.

Last updated: 13th January 2025

At Waterlillie Clark, located at Unit 7 Reynolds Park, Bell Close, Plympton, Plymouth, PL7 4FE, we prioritise safeguarding your personal data. We value your trust and are committed to handling your information responsibly. This Privacy Policy outlines how we collect, use, and protect your personal data, forming part of our website’s terms and conditions (“Website Terms”).

By accessing or using waterlillieclark.co.uk (“the Website”), you agree to this Privacy Policy. Please review it carefully in conjunction with our Website Terms.

Who We Are

Waterlillie Clark provides a personalised service while ensuring your privacy is protected. We are committed to complying with the General Data Protection Regulation (GDPR) and ensuring your data is secure. This policy explains:

How we collect your personal data.
How we use and protect your data.
Your rights regarding your personal information.

You can always contact us at [email protected] for questions or concerns about your data.

1. Collecting Your Information

We may collect personal data from several sources, including:

Directly from you: For example, when you request our services or products, we may collect contact details, payment information, and preferences.
When you contact us: Details shared during enquiries or responses to our communications may be recorded.
Public records: Such as the electoral register.

We may also collect sensitive personal data, such as health information, with your explicit consent.

2. How We Use Your Personal Data

Your data is used to provide, improve, and personalise our services. Specifically, we may use it to:

Identify and contact you regarding your accounts, services, or products.
Recommend relevant services or products.
Conduct marketing analysis, customer profiling, and research.
Prevent fraud or loss.
Communicate with you through various channels (e.g., email, phone, text).
Monitor communications for quality and compliance.

We will not retain your personal data longer than necessary for these purposes. Additionally, we will not share your information with third parties unless:

Required by law or regulatory authorities.
Necessary to complete transactions or provide services.
Permitted by you.

Third-party service providers working on our behalf are bound by strict confidentiality agreements and GDPR compliance.

3. Protecting Your Information

We take data security seriously and use robust measures, including:

Encryption: Secure Sockets Layer (SSL) technology protects data during transmission.
Limited access: We only reveal necessary information, e.g., partial credit card details.
Safeguards: Physical, electronic, and procedural protections prevent unauthorised access.

Ensure you protect your passwords and sign out after using shared devices.

4. Cookies and Online Tracking

We use cookies to enhance your browsing experience by:

Allowing smooth navigation.
Remembering login details.
Analysing website usage to improve functionality.

For more details on cookies and how to manage them, visit allaboutcookies.org or youronlinechoices.eu. Disabling cookies may limit certain features of our website.

Types of Cookies We Use:

Strictly Necessary Cookies: Essential for website functionality.
Performance Cookies: Collect anonymous data to optimise website performance.

Examples include cookies from Google Analytics (_utma, _utmb, _utmc, _utmz) that help us understand user behaviour and improve services.

5. Your Rights

You have the right to:

Access, update, or delete your personal data.
Restrict or object to data processing.
Request data portability.
Withdraw consent for marketing communications.

To exercise these rights, contact our Data Protection Manager at [email protected].

6. Contact Us

For questions, concerns, or requests related to your personal data, reach out to:

Waterlillie Clark
Unit 7 Reynolds Park
Bell Close, Plympton
Plymouth, PL7 4FE
Email: [email protected]